Dear Customers,

Below our store policy on a few key items

Damaged Goods:

We will provide refunds if the order has been damaged on the way because of the delivery provided by us. If desserts are damaged due to transport of your regard, we will not be providing a refund. Please let us know if you will transport your items for long distances as we can provide packaging at an additional charge

On-time delivery:

As we cannot control local city traffic or other delays, we will provide a partial refund if we are more than 1 hour late to deliver your order

Canceling Orders:

We will only give refunds before the product is made (usually 24 hours before delivery date/time) If it is made and you decide to cancel or not pick up, it will NOT be refunded. Remember, we produce each item from scratch... 

Custom Cakes:

If you place an order for a single or double cake and don't provide any specific colors, a standard decoration will be put on the cakes. 

Preferred Date & Delivery Time:

If an order is placed and there is no note regarding pick up/delivery time provided, we will automatically set it for a 3:00pm pick up/delivery. 

PLEASE NOTE that delivery charges are subject to change even when placed. Extra fees might be added depending on what you have ordered.  

Preparation Time:

We kindly ask for a 2-day notice before placing an order, and at least 3-5 days during the Holidays. Orders placed for the day of or the day before are susceptible to cancellation at any time. Any order may be canceled due to any circumstance.

Peak Days Exceptions:

If we are no longer taking orders and you would still like to place one, you WILL be susceptible to a 30% upcharge. 

Catering Payment:

Big catering orders require email correspondence and may require a payment deposit of 50% if not paid in full at the time of order. Payment is due 5 days before the designated order date or it will NOT be fulfilled. Even though we cater, we do NOT provide utensils, plates, napkins, etc. We do not offer set up services.

We are a Gluten Friendly bakery, please note that we are NOT a gluten free bakery. 

 

Thank you for your understanding and let us know if you have any questions.

Have a great day!